PACSonWEB

I do not have a reference number.

If you had an examination but you did not receive a reference number, please contact the hospital or the radiology department on {tel}.

My reference number is not working.

Was the examination performed less than one hour ago? Please, try again later.

I made too many faulty logon attempts and now my reference number has been locked.

When your reference number has been locked out after too many faulty logon attempts, the study is inaccessible for 30 minutes. Afterwards, the study will become accessible again.

I cannot see the report of the examination.

As a patient, for an examination performed at {portalName} you only can access the images, not the report. If you have any questions on the result of the examination, please contact your requesting physician.

Doctors, logged on with their personal account will always have access to the report.

I have a question on the result of my examination.

If you have any questions on the result of the examination, please contact your requesting physician.

I want to schedule an appointment for an examination.

To schedule an examination or reschedule a planned examination, you can contact the hospital or radiology department on {tel}.

The images of an older study are no longer available on PACSonWEB.

If you try to consult an exam that was performed over a year ago, the images may no longer be available. You can have the images transferred again by opening the study and clicking the "Expired images" icon on the top left. Subsequently, click the button "Fetch images" to put the images back online.

Be aware that, depending on the size of the study, this can take several minutes up to one hour before all images are available again.

In case the "Expired images" icon is not available, please contact the hospital or radiology department on {tel} to put the images online again.

Is there a manual available for PACSonWEB?

Yes. You can consult the manual online or download it in PDF format.

I do not have a PACSonWEB account.

You can request an account using this form. A Dobco associate will contact you within one business day for confirmation on your account details and provide your account credentials.

I have an account but I have forgotten my password.

In case you already have an account but you have forgotten the password, you can click the "Forgotten password" link in the logon screen to receive an email for resetting your password.

Be aware: the email address you provide must be the same email address that has been registered with your account and your mobile phone number must be registered with us to use this option.

I made too many faulty logon attempts and now my account has been locked.

You can unlock your account by using the "Forgotten password” link in the logon screen.

Be aware: your mobile phone number must be registered with us to use this option.

I want to consult a study for which I am not the requesting physician.

If you have the reference number for a study, you can add the study to your own list and gain access by using the "Add study" functionality on top of the search bar at the left.

I do not see all my requested studies in the overview list.

Possibly, you still have a filter value filled out.
Click "Reset Filters" at the bottom left to display all studies.

I cannot find an exam using the filter.

Possibly, one of the filter fields contains a value that does not correspond with the registered values for the study.

You can avoid errors by using partially filled out fields.

E.g. A patient, named "Céline Duchâtelet" is easier to find by searching for Name = "du" and First Name = "ce".

The filter only allows searching amongst exams which you are entitled to see, being:
- Studies you have requested
- Studies that have been shared with you
- Studies that you have added, using the “Add study” functionality
- Studies that have been requested by one of your colleagues in a group practice

To access other studies, you should add the study using the reference number and date of birth of the patient, after clicking the "Add study" button on top of the search bar at the left.

The images of an older exam are no longer available on PACSonWEB.

If you try to consult an exam that was performed over a year ago, the images may no longer be available.
You can have the images transferred again by opening the study and clicking the "Expired images" icon on the top left.
Subsequently, click the button "Fetch images" to put the images back online.

Be aware that, depending on the size of the study, this can take several minutes up to one hour before all images are available again.
In case the "Expired images" icon is not available, please contact the hospital or radiology department on {tel} to put the images online again.

I want to receive an email in case a new study is available in PACSonWEB.

Logon, using your account and go to your user settings, using the cog icon on the top left of the explore page.
In the "Mappings" section, you can indicate for which radiology departments, you want to receive an email in case a new study is available.

I want to share an exam with a colleague

From the explore page, you can select a single or multiple studies from the same source and click "Share studies" at the bottom of the page.

In case you have opened an exam, you can share the single exam by clicking the "Functions" button on the top right and selecting "Share study".

A detailled overview on the possibilities for sharing exams, is available here.